Professional Boat Cleaning Services

Products Hotline 01491 845550 Services Hotline 0845 0521222

Returns & Refund Policy

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our  Returns  Policy  conflicts  with  your  statutory  rights,  your  statutory  rights  will  prevail  and  the particular offending provision in our Returns Policy will be deemed inapplicable.

Returns (refunds and exchanges)
If you are unhappy with your item, please let us know. Our Returns Policy
gives you 30 days to return  or  exchange  an  item  bought  online  with  a  valid  receipt.

If  30  days  have  gone  by  since your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.

To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If  you  are  approved,  then  your  refund  will  be  processed,  and  a  credit  will  automatically  be applied to  your  credit card  or  original method of payment,  within  14 calendar days. If  you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.

There are certain situations whereonly partial refunds are granted (if applicable):

  • Products with obvious signs of use;
  • Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and
  • Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then  contact  your  credit  card  company,  it  may  take  some  time  before  your  refund  is  officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items
We do not offer refunds for sale items, unless they are faulty.

Exchange (if applicable)
We  only  replace  items  if  they  are  defective  or  damaged.    If  you  need  to  exchange  an  item for the same item, please send us an email at info@cleantogleam.com.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit  for  the  value  of  your  return.  Once  the  returned  item  is  received,  a  gift  certificate  will  be mailed to you.
If the item wasn’t marked as a gift when  purchased,  or  the  gift  giver  had  the  order  shipped  to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
Please contact us to discuss shipping options.

Right to cancel
In addition to our Returns Policy, if you are a customer in the European Union you have the right to  cancel  your  contract  with  us  and  receive  a  full  refund  within  14
calendar  days  from  the  day after the date you received your order, if you are an online, mail or telephone order customer. If the  goods  are  delivered  in  several  instalments  then  it  will  be  14  calendar  days  from  receipt  of the  last  instalment.  To  exercise  your  right  to  cancel  the  contract  you  must  request  a  refund  in writing  within  14  calendar  days  of  receipt  of  the  items.  The  refund  will  include  any  standard
delivery charges paid. You will be responsible for the cost of returning a cancelled order to us. To exercise your right to cancel please contact us.

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